Returns, warranty & Upcycle

Updated October 2026.

Your happiness is the whole point. Because we're the manufacturer, and you buy directly from us, there is nobody between us to argue with — we just make it right.

Before you order

Choosing the right fabric and finish matters, so we make samples easy: pull them in either gallery, or ask us to mail a curated set. Seeing true color and feeling the texture makes a world of difference, especially on custom orders.

Damage in delivery

Please inspect your furniture on arrival. If anything is damaged, defective, or not what you ordered, tell us within 5 days of delivery so we can work with the carrier and repair or replace it promptly.

Quality problems

If you experience any other quality problem, contact us within the first 30 days of owning your furniture. We are sorry for any trouble and will work diligently to make it right.

Warranty

Our furniture is built to commercial standards. Commercial and contract orders carry an industry-leading 10-year warranty; residential pieces are covered against defects in materials and workmanship. Contact us with your order details and photos and we'll take it from there.

The long-term guarantee: Upcycle

No other furniture company offers this. With Upcycle, we take your Txtur furniture back, no questions asked, and credit you toward your next piece based on how long you've owned it. We remanufacture it and give it a second life. Your furniture never has to end up in a landfill.

How to start

Email info@txtur.com, call 540-305-3039, or use the contact form. Approved refunds go back to the original method of payment; timing depends on your card issuer.